Privacy Policy

Last updated: September 1, 2026

This Privacy Policy explains how UHLD Universal Health and Life Design Sàrl (“UHLD,” “we,” “our,” or “us”) collects, uses, retains, protects, shares, and deletes personal data when you use:

• the website https://uhld.org/;
• the UHLD mobile application available on Google Play and the Apple App Store;
• UHLD user accounts;
• UHLD subscriptions and licenses;
• coaching, training, personal development, professional development, health, wellbeing, and stress management services and related services;
• services offered to businesses and their employees.

We place particular importance on the protection of personal data, in particular because certain information processed through the UHLD application may relate to health, wellbeing, stress, mental stability, psycho-physiological states, energy levels, or personal performance.

This Privacy Policy is intended, where applicable, to comply with the Swiss Federal Act on Data Protection (FADP) as well as the General Data Protection Regulation of the European Union (GDPR).

By using our Services, you acknowledge that you have read this Privacy Policy.

1. Data Controller

The controller of personal data processing is:

UHLD Universal Health and Life Design Sàrl
Chemin du Bochet 6A
1196 Gland
Switzerland

Website: https://uhld.org/
Email: info@uhld.org

For any question regarding this Privacy Policy or the processing of your personal data, you may contact us using the details above.

2. About UHLD and Our Services

UHLD develops and operates the UHLD mobile application, designed to help users better understand and manage their energy, wellbeing, stress, psycho-physiological states, personal balance, and performance.

The application may in particular offer features related to:

• the Micro-Self-Management method;
• energy management;
• stress management;
• wellbeing tracking;
• psycho-physiological self-assessment;
• personal performance;
• mental stability;
• capacity for action;
• health and wellbeing indicators;
• statistics and trends;
• personalized recommendations;
• prevention of overload, exhaustion, bore-out, and burnout.

UHLD also offers services in the following areas:

• coaching;
• training;
• personal development;
• professional development;
• stress management;
• health and wellbeing information;
• performance improvement;
• services and licenses for businesses and organizations.

3. Personal Data We Collect

Depending on how you use our website, mobile application, or other Services, we may collect various categories of personal data.

Identification and Contact Data

We may collect, among other things:

• first name;
• last name;
• email address;
• phone number;
• account information;
• login information;
• communication preferences;
• information submitted via contact forms;
• information provided to customer service or support.

Account Data

Certain features of the UHLD application may require creating a personal account. In this context, we may process, among other things:

• your email address;
• your name;
• your account identifier;
• your login and authentication information;
• your preferences;
• your account settings;
• information related to your UHLD subscription or license;
• information associated with your use of the application.

Users are responsible for the confidentiality of their login credentials.

Health, Wellbeing, and Psycho-Physiological Data

Due to the nature of the UHLD application, certain information entered by the user or generated through use of the application may relate to health, wellbeing, psycho-physiological states, stress, energy, or personal performance.

This information may in particular relate to:

• perceived energy level;
• stress;
• fatigue;
• overload;
• mental stability;
• emotional or psycho-physiological states;
• wellbeing;
• personal balance;
• capacity for action;
• personal performance;
• self-assessments;
• feelings or perceptions reported by the user;
• indicators generated by the application;
• trends and statistics;
• personalized recommendations.

The application may in particular generate or display indicators such as the Health Index (MHI), indicators relating to capacity for action, trends, or other personal statistics.

Depending on their nature and the applicable law, some of this information may be considered sensitive personal data or health data.

Where the GDPR applies and certain information constitutes special category data within the meaning of Article 9 GDPR, UHLD only processes it where an applicable legal basis and exception permit such processing, in particular on the basis of explicit consent where required.

Where processing is based on consent, the user may withdraw consent at any time.

Data Concerning Businesses and Professional Contacts

UHLD also offers services aimed at businesses and organizations. When a business submits a request via the UHLD website, we may in particular collect:

• first and last name;
• company name;
• professional email address;
• number of employees;
• annual absenteeism rate;
• number of employees on long-term sick leave;
• other information voluntarily provided through the form.

UHLD recommends that businesses do not transmit health data that could personally identify an employee, unless strictly necessary and legally permitted.

Technical and Usage Data

When you use our website or mobile application, certain technical information may be automatically collected. This information may in particular include:

• IP address;
• device type;
• operating system;
• browser type;
• language;
• technical device or application identifiers;
• date and time of connection;
• pages viewed;
• features used;
• interactions with the application;
• log data;
• diagnostic or error information;
• security-related information.

This data may be used to operate, secure, analyze, diagnose, and improve our Services.

Location Data

UHLD may process certain location information when a feature requires it and, where required, after obtaining the corresponding authorization on the user’s device.

Location permissions can generally be managed in the phone or device settings.

UHLD does not intend to collect precise location data except where a feature requires it and the user has granted the corresponding authorization.

4. Purposes of Processing

We may process personal data in particular to:

• create and manage user accounts;
• authenticate users;
• provide access to the UHLD application;
• provide UHLD’s features;
• generate personal statistics and trends;
• calculate and display certain indicators;
• provide personalized recommendations;
• manage subscriptions and licenses;
• provide coaching and training services;
• respond to requests;
• provide customer and technical support;
• manage relationships with business and professional clients;
• improve our website and application;
• analyze the use of our Services;
• ensure the proper functioning of the application;
• detect technical errors and incidents;
• prevent fraud and abuse;
• protect the security of accounts and systems;
• comply with our legal and regulatory obligations;
• establish, exercise, or defend legal claims;
• send service-related communications;
• send commercial communications where permitted.

5. Legal Bases for Processing

Where the GDPR applies, we process personal data on the basis of one or more legal grounds.

Performance of a contract

Processing may be necessary to:

• create and operate a user account;
• provide access to UHLD;
• provide a subscription or license;
• provide a coaching or training service;
• respond to requests made prior to entering into a contract.

Consent

We may rely on user consent in particular for:

• certain health-related data;
• certain optional features;
• certain commercial communications;
• certain non-essential cookies;
• certain tracking or analytics tools where consent is required.

Legal obligations

We may process certain data where necessary to comply with accounting, tax, regulatory, judicial, or legal obligations.

Legitimate interests

We may process certain data where a legitimate interest justifies it, in particular to:

• secure our Services;
• prevent fraud;
• improve UHLD;
• maintain our technical infrastructure;
• understand how our Services are used;
• protect our rights.

These processing activities are carried out subject to the rights and freedoms of data subjects.

6. Health Data and Explicit Consent

Where information processed through the UHLD application is considered health data or other sensitive data under applicable law, UHLD only processes it where an appropriate legal condition is met.

Where required, the user must provide explicit consent.

The user may withdraw consent at any time by contacting: info@uhld.org

Withdrawal of consent does not affect the lawfulness of processing carried out before such withdrawal.

Where certain health or wellbeing data is necessary for a specific feature to function, withdrawing consent may make that feature unavailable.

7. Cookies and Similar Technologies

The UHLD website may use cookies and similar technologies. These technologies may in particular be used for:

• essential operation of the website;
• managing user sessions;
• remembering preferences;
• security;
• statistics;
• audience measurement;
• analyzing website usage;
• improving website performance.

Where applicable law requires it, non-essential cookies are only activated after obtaining the user’s consent.

The user may withdraw or modify consent via the cookie management tool available on the website, where such a tool is in place.

The user may also configure their browser to block or delete certain cookies.

8. Analytics and Tracking Tools

UHLD may use analytics or audience measurement tools to understand how users interact with the website and Services. Depending on the technical configuration used, these services may collect in particular:

• IP address;
• device information;
• browser information;
• pages viewed;
• session duration;
• interactions with the website;
• certain technical identifiers.

Where the use of these tools requires consent, they are only activated after such consent is obtained.

The tools used may change over time.

9. Commercial Communications

Where legally permitted, UHLD may send information about its Services, products, news, training, coaching services, or related offers.

Where consent is required, commercial communications are only sent after such consent has been obtained.

The user may unsubscribe at any time:

• via the unsubscribe link included in the communication; or
• by contacting info@uhld.org.

Communications necessary for the operation of an account or subscription may continue to be sent even where the user has unsubscribed from commercial communications.

10. Recipients of Personal Data

UHLD does not sell users’ personal data.

Data may be disclosed, where necessary, to:

• authorized UHLD employees and representatives;
• hosting providers;
• IT service providers;
• cybersecurity providers;
• maintenance providers;
• analytics providers;
• communications providers;
• administrative or accounting service providers;
• professional advisors;
• payment providers;
• partners where necessary to provide a service;
• public authorities where required by law;
• courts or judicial authorities where required.

Where a provider processes data on behalf of UHLD, appropriate confidentiality, security, and data protection commitments are put in place where required by law.

11. Google Play and the Apple App Store

The UHLD application may be downloaded via:

• Google Play;
• the Apple App Store.

Google and Apple may independently collect and process certain personal data in accordance with their own privacy policies and terms of use.

UHLD does not control processing carried out independently by Google, Apple, or other app distribution platforms.

Users are encouraged to review the privacy policies of these platforms.

12. Payment Providers

Where subscriptions, licenses, or other paid services are offered, payment may be processed by third-party payment providers or by app distribution platforms.

UHLD may not receive or directly retain full payment card data where payment is processed by an external provider.

Payment providers process data in accordance with their own privacy policies and legal obligations.

13. Hosting and Data Location

According to information published by UHLD, application data is encrypted and hosted in Switzerland.

UHLD implements technical and organizational measures designed to protect the confidentiality, integrity, and availability of personal data.

However, certain providers used for communications, analytics, application distribution, technical support, or other services may process certain data in other countries.

Where an international transfer is subject to the GDPR or Swiss data protection law, UHLD implements the safeguards required by applicable law.

14. International Data Transfers

Certain providers may be located outside Switzerland, the European Union, or the European Economic Area.

Where data is transferred to a country that does not offer an adequate level of protection under applicable law, UHLD may use appropriate safeguards, such as:

• standard contractual clauses;
• contractual data protection commitments;
• other transfer mechanisms recognized by applicable law.

15. Data Security

UHLD implements appropriate technical and organizational measures to protect personal data against:

• unauthorized access;
• unlawful disclosure;
• accidental loss;
• destruction;
• alteration;
• misuse;
• unauthorized processing;
• security incidents.

Security measures may in particular include:

• encryption;
• access controls;
• authentication mechanisms;
• technical monitoring;
• system updates;
• backups;
• limiting access to only those who need it.

As no electronic system can guarantee absolute security, UHLD cannot guarantee that no security incident will ever occur.

Particular attention is nonetheless given to information that may relate to health, wellbeing, stress, or psycho-physiological states.

16. Data Retention Policy

UHLD retains personal data only for as long as necessary for the purposes for which it was collected.

The retention period depends in particular on:

• the type of data;
• the purpose of processing;
• whether a UHLD account is active;
• the duration of the contractual relationship;
• applicable legal obligations;
• security requirements;
• the need to establish, exercise, or defend legal claims.

As a general rule:

Account data — Account data is retained for as long as the UHLD account remains active.

Application data — Data necessary to provide the application and its features may be retained for the entire duration of use of UHLD.

Health and wellbeing data — Data relating to health, wellbeing, energy, stress, psycho-physiological states, performance, statistics, and other related features may be retained for as long as necessary to provide the relevant features.

Customer support data — Support requests and communications may be retained for as long as necessary to respond to, manage, and follow up on the request.

Business and professional data — Information provided in connection with business requests or professional relationships may be retained for the duration of the business relationship as well as any applicable legal retention periods.

Accounting and transactional data — Data relating to contracts, billing, accounting, and transactions may be retained for the period required by Swiss law or any other applicable mandatory legislation.

Technical and security data — Technical logs and security-related information may be retained for a limited period where necessary to:

• secure the application;
• detect fraud or abuse;
• investigate incidents;
• diagnose technical issues;
• protect UHLD’s systems and users.

Where personal data is no longer necessary, it is deleted or irreversibly anonymized, unless further retention is required by law.

17. Account and Personal Data Deletion

UHLD users may request the deletion of their account and the personal data associated with it.

How to Request Account Deletion

Users may request deletion of their UHLD account by contacting:

UHLD Universal Health and Life Design Sàrl
Chemin du Bochet 6A
1196 Gland
Switzerland
Email: info@uhld.org

The request must clearly state: “I request the deletion of my UHLD account and the personal data associated with it.”

Where possible, the request should be made from the email address associated with the user’s UHLD account.

Identity Verification

To prevent fraudulent or unauthorized account deletion, UHLD may request reasonable verification of the requester’s identity. This verification may include asking the user to:

• confirm the request from the email address linked to the account;
• provide the information reasonably necessary to identify the relevant UHLD account.

UHLD will not request unnecessary personal data solely to verify a deletion request.

Data Deleted Upon Account Deletion

Subject to legal retention obligations, deletion of a UHLD account results in the deletion or irreversible anonymization of the personal data associated with the account. This may in particular include:

• first name; last name; email address; phone number; account identifiers;
• user profile; preferences; application settings;
• data entered in the application; wellbeing-related data;
• health-related information; stress-related information; energy-related information;
• psycho-physiological information; personal performance information;
• self-assessments; entries made by the user; indicators; personal statistics;
• history and trends; information used to provide personalized recommendations;
• other personal data associated with the UHLD account.

Data That May Be Retained After Account Deletion

Certain information may need to be retained after account deletion. UHLD may retain only the information strictly necessary to:

• comply with a legal obligation;
• comply with accounting or tax obligations;
• retain proof of transactions where required by law;
• prevent or investigate fraud;
• ensure the security of systems;
• respond to a claim or legal proceeding;
• establish, exercise, or defend legal rights;
• resolve an ongoing dispute;
• respond to a request from a competent authority.

After account deletion, this data will not be used for UHLD’s ordinary service activities. It will be deleted or anonymized upon expiry of the applicable retention period.

Processing Time for Deletion Requests

UHLD processes deletion requests as promptly as possible and within the timeframes provided under applicable data protection law.

Users may receive confirmation once a deletion request has been processed.

Where certain data cannot be immediately deleted from backup systems or technical infrastructure, it will not be reused as part of the ordinary service and will be deleted or overwritten according to UHLD’s secure backup cycles.

Backup Copies

Certain personal data may temporarily remain in encrypted or secure backups after account deletion. This data:

• is not used for ordinary business activities;
• is not used to recreate a deleted account;
• remains protected by appropriate security measures;
• is deleted or overwritten as part of the normal backup retention cycle.

A longer period may apply where additional retention is required by law or necessary for security reasons.

Uninstalling the UHLD Application Does Not Delete the Account

Uninstalling or removing the UHLD application from a smartphone, tablet, or other device does not automatically delete the UHLD account or the personal data retained by UHLD.

To request deletion of the account and associated data, users must follow the procedure described in this Privacy Policy.

Google Play and Apple Accounts

Deleting the UHLD application from Google Play or the Apple App Store does not automatically delete the UHLD account.

Similarly, deleting or modifying a Google or Apple account does not necessarily delete the UHLD account.

Users must contact UHLD directly to request deletion of their UHLD account and associated data.

Subscription Cancellation and Account Deletion

Deleting a UHLD account does not necessarily cancel a paid subscription managed by:

• Google Play;
• the Apple App Store;
• another payment provider.

Where a subscription was purchased via Google Play or the Apple App Store, the user must also cancel the subscription through the relevant platform to stop future charges.

Account deletion and subscription cancellation are two separate actions.

Anonymized Data

Where information has been irreversibly anonymized and can no longer directly or indirectly identify a person, it may no longer be considered personal data.

UHLD may retain certain irreversibly anonymized data in particular for purposes of:

• statistics; scientific analysis; research; service improvement; security; technical analysis; aggregate reporting.

18. User Rights Over Their Data

Depending on applicable law, users may in particular have the following rights:

• to obtain information about the processing of their data;
• to access their personal data;
• to request correction of inaccurate or incomplete data;
• to request deletion of their data;
• to request restriction of certain processing;
• to object to certain processing;
• to withdraw their consent;
• to receive certain data in a structured, machine-readable format where the right to data portability applies;
• to lodge a complaint with a competent data protection authority.

Requests may be sent to: info@uhld.org

UHLD may request reasonable identity verification before processing a request.

19. Withdrawal of Consent

Where processing is based on consent, the user may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before such withdrawal.

Where consent is essential to the functioning of a specific feature, withdrawing consent may make that feature unavailable.

Consent-related requests may be sent to: info@uhld.org

20. Data Protection Rights in Switzerland

Where Swiss data protection law applies, data subjects may exercise the rights provided under the Federal Act on Data Protection.

The competent Swiss federal authority is the: Federal Data Protection and Information Commissioner (FDPIC).

Users may contact the competent authority if they believe their data has been processed in violation of applicable law.

21. GDPR Rights for Users in the EU or EEA

Where the GDPR applies, users may in particular have the following rights:

• right of access; right to rectification; right to erasure; right to restriction of processing;
• right to object; right to data portability; right to withdraw consent;
• right to lodge a complaint with a supervisory authority.

Users located in the European Union or European Economic Area may in particular lodge a complaint with the competent supervisory authority of their habitual residence, place of work, or the place of the alleged infringement.

22. Protection of Minors

UHLD does not knowingly seek to collect personal data from minors where parental or legal guardian authorization is required.

If a parent or legal guardian believes that a minor has provided personal data to UHLD without appropriate authorization, they may contact: info@uhld.org

If UHLD becomes aware that a minor’s personal data has been collected in violation of applicable law, appropriate measures will be taken to delete that information.

23. Medical and Health Information

UHLD provides tools and information intended to help users understand:

• their wellbeing; their energy; their stress; their psycho-physiological states; their personal balance; their performance.

Unless expressly stated otherwise, UHLD is not intended to replace:

• professional medical advice; a medical diagnosis; medical treatment; psychotherapy;
• psychiatric care; any other care provided by a qualified healthcare professional.

The information, indicators, statistics, and recommendations generated by the application should not be used as the sole basis for a medical decision.

In case of a health issue or symptoms, users should seek advice from a qualified healthcare professional.

In case of a medical emergency, users should contact the appropriate emergency services.

24. Links to Third-Party Sites or Services

The UHLD website may contain links to third-party websites, platforms, or services.

UHLD is not responsible for the privacy practices of these third parties.

Users are encouraged to review the privacy policies of these third parties before providing them with personal data.

25. Business Restructuring or Transfer

In the event of a restructuring, merger, acquisition, financing, or transfer of all or part of UHLD’s business, certain personal data may be transferred as part of that transaction where permitted by law.

Appropriate measures will be taken to preserve the confidentiality and protection of personal data.

26. Disclosure Required by Law

UHLD may disclose certain personal data where reasonably necessary to:

• comply with applicable law;
• respond to a lawful request from an authority;
• enforce its contractual rights;
• investigate fraud or a security incident;
• protect users;
• protect UHLD’s rights, property, or safety;
• establish, exercise, or defend legal claims.

27. Changes to This Privacy Policy

UHLD may amend this Privacy Policy in particular due to:

• changes to the UHLD application; new services; technical developments;
• changes in providers; changes in legislation; new regulatory requirements;
• changes in security practices.

The current version will be published at: https://uhld.org/privacy-policy/

The date shown at the beginning of this Policy corresponds to its last update.

Where required by law or where a change is particularly significant, UHLD may inform users through an appropriate additional means.

28. Contact Us

For any question regarding privacy, personal data, your rights, or the deletion of an account or data, you may contact:

UHLD Universal Health and Life Design Sàrl
Chemin du Bochet 6A
1196 Gland
Switzerland
Email: info@uhld.org
Website: https://uhld.org/

Requesting Account and Data Deletion

To request the deletion of your UHLD account and the associated personal data, send an email to: info@uhld.org

clearly stating: “I request the deletion of my UHLD account and the personal data associated with it.”